Frequently Asked Questions

📚 General Information

Once the order form has been filled in, finalised, shipped and invoiced, we are not able to make any changes to the invoice. 

What is the VAT rate?
Our prices include 27% VAT.

Delivery to multiple addresses and issuing multiple invoices:
For one order, only one invoice is issued and delivered to one address. If you want to ship to multiple addresses or need multiple invoices, you must place separate orders.

💰Payment Options 

Payment by credit card:
Payment by credit card is possible with VISA and MasterCard, and transactions are processed through the Barion system, which also allows the use of Google Pay and Apple Pay.

Cash on delivery (domestic only):
For cash on delivery payments, we charge an additional fee of 700 Ft; payment can be made in cash or by bank card.

What is Barion?
Barion is a secure, bank-independent online payment system that allows you to pay directly by credit card or top up your Barion balance.

🚛 Delivery Information

📯 IMPORTANT: Recently, Magyar Posta has been experiencing significant delays in collecting and delivering parcels; unfortunately, this means delivery times of 1–2 weeks may occur! Please bear this in mind. If speed is important to you when placing your order, we recommend choosing the GLS delivery option. 

Delivery is by door-to-door delivery, we do not currently deliver to vending machines. 

Parcel tracking is possible on the carrier's interface, and contacting the courier directly with the carrier is also possible. 

Delivery charges within Hungary:

Free delivery:

• Free delivery for end users over HUF 40.000,
• Free delivery over HUF 80.000 for resellers.

Package tracking and delivery coordination

You can track the current status of your parcel in the delivery companies' (GLS, MPL) own systems.

It is important to note that our webshop does not have the possibility to change the delivery date or to negotiate delivery details. The delivery company is responsible for all questions regarding the delivery and the coordination with the courier.

📝 Billing

How do I get the invoice?
The invoices are sent automatically by Billingo's system electronically after the order is received. It is also worth checking your spam/junk folders if you do not find the invoice in your primary mailbox. We use the Billingo system for billing. It is done automatically and not manually.

💡 Other Information

Damaged packages:
Check the parcel on receipt and ask for a report in case of damage. No claims will be accepted without a record.

Unreceived parcels:
In the case of returned parcels that are not accepted, the return shipping fee is paid by the customer. Reshipment is possible after payment in advance.

International transport:
International delivery is only available to individuals in the countries indicated. Before placing an order, please check the additional costs (e.g. customs duties, variable delivery charges) for the country you are ordering from.

🧪 Product mixability

It's a common question, because no one likes to spray a lot, even if it's an organic product. Danuba Garden recommends that you only mix the products that we recommend. It is worth taking into account where (soil or foliar) the product is recommended and the phenological (plant development) stage of the plant.

🗓️ Warranty, storage

What is the expiry date of a product?

The manufacturer’s shelf life refers to the period, calculated from the date of manufacture, during which the product is guaranteed to retain its quality. In the case of Danuba Garden products, this means that preparations with a shelf life of 36 months will definitely retain their quality for 36 months without being opened, but may still be suitable for use after this period, given that they do not contain any perishable ingredients. Biological products, i.e. preparations containing fungi or bacteria (Tricho Immun, Mikomax), have a shelf life of 18 months. This means that, if unopened, they are guaranteed by the manufacturer to contain the specified cell count for 18 months. After this period, the cell count may gradually decrease over time, but the product may still remain effective.

Why is storage after opening important?

There are some products which, once opened, should be sealed tightly and then stored at room temperature, e.g. Blackjak and Softguard. Algae-based products (such as Kelpak and Asco Alga) must be resealed tightly after opening and then stored in the fridge until next use, as they are perishable due to their high nutrient content. In the case of bacterial or fungal preparations, particular care must be taken with storage after opening: the packaging must be resealed tightly and then stored at room temperature or in the fridge. This precaution is necessary because live cells can easily become contaminated with other fungi or bacteria, or may begin to germinate if exposed to high levels of moisture. 

🧑‍🌾 Our Resellers

Danuba Garden products can now be found in hundreds of retailers across the country.

We are particularly proud of our expert reseller community, who help gardeners every day with their valuable knowledge and experience.

Send an email from a city or county near you to kerdes@danubagarden.hu and we'll help you find your nearest retailer.

🤝 Reseller information

• Free delivery over HUF 80.000 for resellers.
• Your invoice will be sent electronically to the billing address you have set up within hours of delivery.
• Billing and shipping addresses can also be edited/transcribed in the reseller account.  
• The display request can be indicated in the „Comment” field of the order. Thank you very much!